Support – Research Data & Software

Get help with RDS products and services

Resources for users and administrators

Data Central

Documentation

Got a question about the data? Try the dedicated, curated documentation first. Written by the research teams themselves, you'll likely find an answer here.

Help Desk

Found an issue with a Data Central service? Use our helpdesk to raise a ticket.

Ingestion

Data Central simplifies astronomical data releases by automating the ingestion, versioning, web-based data access, and hosting of your data and supporting documentation.

ESO

Help Desk

Found an issue with an ESO service? Use our helpdesk to raise a ticket.

Research Sites

We’re committed to providing exceptional assistance for any questions or issues you encounter while using your website. If you’ve any issues, use the contact points below to reach out.

Please note – we will automatically take care of security and maintenance for your research site, ensuring the latest security patches and upgrades to protect against any vulnerabilities that can be exploited in attacks. We will fix any bugs identified in the website within 30 days from the official handover date (bugs are defined as errors or malfunctions that prevent the website from functioning according to the agreed-upon specifications and requirements), unless the contract specifies a different timeframe for bug fixes. Any additional work requested that is beyond the scope of the initial agreement will require a re-scoping process and may be subject to additional fees.

Help Desk

Found a critical issue with your research site? Use our Help Desk to raise a ticket.

Feature Request

Are you keen to add functionality to your research site? Or considering a UX design overhaul? Use our Help Desk to send us your thoughts, and we'll be in contact to arrange a chat.

General Enquiries

Not finding the help you need?

Contact

If you've a general enquiry, send us a message directly through the RDS contact form.